Find answers to common questions about our cleaning services, pricing, scheduling, and more.
We serve Hanover, Norwell, Pembroke, Marshfield, Scituate, Hingham, Cohasset, Kingston, and Duxbury in Massachusetts. These communities make up the South Shore region where we've been providing cleaning services for over 8 years.
Yes, HanoverClean Pro is fully licensed, bonded, and insured. This protects both our clients and our team members. Our insurance covers any accidental damage to your property and provides liability protection. You can request proof of insurance at any time.
HanoverClean Pro was founded in 2016 and has been serving the South Shore community for over 8 years. We started as a small family business and have grown to serve hundreds of residential and commercial clients throughout the region.
Yes, all of our cleaning team members undergo thorough background checks before being hired. We also verify references and conduct in-person interviews to ensure we're sending trustworthy professionals into your home or business.
We use professional-grade cleaning products that are effective yet safe for families and pets. We also offer eco-friendly, green cleaning products upon request at no additional charge. If you have specific product preferences or allergies, please let us know and we'll accommodate your needs.
Our pricing is transparent and based on the size of your space and the type of cleaning:
We also offer add-ons like oven/fridge cleaning ($15–$45) and recurring discounts (up to 10% off).
No. We believe in transparent pricing with no hidden fees. Your quote includes all labor, supplies, and equipment. If any additional services are needed beyond the original scope, we'll discuss them with you first and get approval before proceeding.
We accept cash, checks, credit cards, debit cards, Venmo, and Zelle. For recurring clients, we can set up automatic payments for your convenience. Payment is due upon completion of service unless other arrangements are made.
Yes! Clients who sign up for weekly or bi-weekly service receive preferred pricing compared to one-time cleanings. The more frequently we clean, the less time each visit takes, and we pass those savings on to you.
Yes, we offer same-day service for urgent cleaning needs and Airbnb turnovers, subject to availability. For same-day requests, please call us directly at 339-218-4100 rather than using the online form so we can respond immediately.
No, you don't need to be home. Many of our clients provide us with a key, door code, or lockbox access. We're fully insured and bonded, so you can trust us to care for your home while you're away. Some clients prefer to be home for the first visit to walk us through any specific needs.
We understand that plans change. We request at least 24 hours notice for cancellations or rescheduling. Cancellations with less than 24 hours notice may be subject to a cancellation fee to compensate our team for the reserved time slot.
Yes, we make every effort to send the same team members for your recurring cleanings. Consistency is important to us because it means our team learns your home's specific needs and preferences. If a substitution is ever necessary due to illness or vacation, we'll let you know in advance.
Our standard cleaning includes:
Regular cleaning maintains your home's cleanliness with routine tasks. Deep cleaning goes further to include inside appliances (oven, refrigerator, microwave), inside cabinets and drawers, baseboards, windowsills, light fixtures, ceiling fans, behind furniture, and detailed bathroom scrubbing. Deep cleaning is recommended for first-time clients, seasonal cleaning, or homes that haven't been professionally cleaned recently.
Contact us with your property details and typical turnover schedule. We can set up recurring turnovers that sync with your booking calendar, or handle on-demand cleanings with as little as 2-3 hours notice. Many hosts give us direct access to their Airbnb calendar for seamless scheduling.
We can handle your linens in two ways: We can launder your existing linens on-site during the turnover, or we can swap out dirty linens for fresh ones from your backup supply. Linen service is included in our turnover cleaning price.
Yes, we can restock toiletries, paper products, coffee, and other amenities as part of our premium turnover service. We'll also alert you when supplies are running low so you can reorder. Some hosts keep a supply closet at the property; others have us purchase supplies and add the cost to their invoice.
Yes, our premium turnover service includes property inspection with photo documentation. We'll note any damage, excessive mess, or missing items and send you a report immediately after each cleaning. This documentation can be valuable for Airbnb damage claims.
Your satisfaction is our top priority. If you're not happy with any aspect of our service, contact us within 24 hours and we'll return to re-clean the areas of concern at no additional charge. We take all feedback seriously and use it to improve our service.
We use detailed cleaning checklists for every type of service, conduct regular quality inspections, and maintain notes on each client's specific preferences. Our team members are thoroughly trained and follow consistent procedures. We also welcome feedback after every cleaning to continuously improve.
Accidents are rare, but if something is damaged, our insurance has you covered. Report any damage within 24 hours and we'll work with you to repair or replace the item. We take full responsibility for accidents caused by our team.
Yes, we offer a 100% satisfaction guarantee. If you're not completely happy with our cleaning, we'll return within 24 hours to make it right at no extra cost. Our reputation is built on quality, and we stand behind every cleaning we perform.
Yes, we offer flexible scheduling including early morning, evening, and weekend cleaning to minimize disruption to your business operations. Many of our office clients prefer after-hours cleaning so their workspace is fresh and ready when employees arrive.
We clean various small business environments including medical and dental offices, law firms, financial advisors, insurance agencies, real estate offices, and other professional services. We understand the unique requirements of healthcare settings and professional environments where client impressions matter.
We can restock toilet paper, paper towels, hand soap, and other restroom supplies as part of our service. You can either provide the supplies or have us purchase them and add the cost to your invoice. We'll track inventory and alert you when restocking is needed.
Absolutely! We love pets and many of our clients have dogs, cats, or other animals. Our cleaning products are pet-safe, and our team is comfortable working around animals. Just let us know about your pets so we can prepare accordingly. Some clients secure their pets during cleaning for the animal's comfort.
Yes, we can use fragrance-free, hypoallergenic, or specific cleaning products if you or family members have sensitivities. Just let us know your requirements when booking and we'll ensure we use appropriate products for your home.
Yes, we offer post-construction cleaning to remove dust, debris, and residue left behind after renovation projects. This service is priced separately based on the scope of work. Post-construction cleaning typically takes longer than standard cleaning due to the extra detail required.
Contact us directly and we'll be happy to help.